pkr100 Privacy Policy

1. Who We Are

pkr100 ("pkr100", "we", "us", "our") operates an online casino and sports betting platform accessible at pkr100.app, serving users primarily in Pakistan and other eligible jurisdictions. This Privacy Policy applies to all personal data processed in connection with the pkr100 Platform, including data collected through account registration, deposits, withdrawals, gameplay, betting activity, customer support interactions, and general use of the website.

By registering for or using the pkr100 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

2. Data We Collect

2.1 Registration Data

When you create a pkr100 account, we collect: your full legal name, date of birth, residential address, email address, and Pakistani mobile number. This information is mandatory for account creation and identity verification purposes.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations, pkr100 may collect copies of government-issued identification documents (such as a CNIC or passport), proof of address documents, and selfie photographs for liveness verification. This data is collected when you request a withdrawal, when your account reaches certain activity thresholds, or where we are required to verify your identity under applicable compliance obligations.

2.3 Financial Data

pkr100 collects information about your transactions, including deposit amounts, withdrawal requests, payment methods used (e.g., JazzCash wallet number, Easypaisa account, bank account details), and transaction histories. pkr100 does not store full card numbers — payment card data is handled by PCI-DSS compliant payment processors.

2.4 Usage and Technical Data

We automatically collect certain technical data when you access the pkr100 Platform, including: IP address, device type and operating system, browser type and version, session duration, pages and features accessed, bet and game history, and referring URL. This data is used to maintain platform security, detect fraud, improve user experience, and comply with regulatory reporting requirements.

2.5 Communications Data

If you contact pkr100 customer support, we retain records of your communications, including email exchanges, chat logs, and support ticket content, for the purpose of resolving your queries and maintaining accurate account records.

3. How We Use Your Data

pkr100 uses the personal data collected for the following purposes:

• Account management: Creating and maintaining your pkr100 account, processing your pkr100 login requests, and managing account settings.
• Transaction processing: Processing deposits, withdrawals, and all financial activity in Pakistani Rupees (PKR) through your selected payment method.
• Identity verification: Verifying your identity in compliance with KYC, AML, and responsible gaming obligations, including age verification to ensure the platform is used only by persons aged 18 and above.
• Platform operation and improvement: Analysing usage patterns to improve the pkr100 user experience, fix technical issues, and develop new features.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent transactions, account takeover attempts, bonus abuse, and other prohibited activities.
• Legal compliance: Complying with applicable laws, regulations, court orders, and regulatory requirements, including reporting obligations.
• Communications: Sending transactional notifications, account alerts, responsible gaming reminders, and (where opted-in) promotional offers relevant to pkr100 products and services.

4. Legal Basis for Processing

pkr100 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the pkr100 service in accordance with our Terms and Conditions, which you accept upon registration.
• Legal obligation: Processing required to comply with KYC, AML, and other regulatory obligations applicable to online gaming operators.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the pkr100 product experience, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time.

5. Sharing Your Data

pkr100 does not sell your personal data to third parties. We share personal data only in the following circumstances:

5.1 Payment Processors

To process deposits and withdrawals, pkr100 shares necessary financial and identity data with payment service providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and international card processors. These providers are contractually bound to use your data solely for payment processing purposes.

5.2 Game and Technology Providers

pkr100 integrates third-party game studios and technology providers to deliver casino games, live dealer tables, and sports betting markets. These providers may receive technical session data (such as user ID and session token) necessary to deliver their services. They do not receive your full personal profile.

5.3 Legal and Regulatory Requirements

pkr100 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pkr100's business, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

The pkr100 Platform uses the following categories of cookies and similar tracking technologies:

• Essential cookies: Required for basic platform functionality, including maintaining your pkr100 login session, security tokens, and load balancing. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming reminder configurations.
• Analytics cookies: Used to collect aggregated data about how users interact with the pkr100 Platform, helping us identify and resolve usability issues. Data collected via analytics cookies is anonymised wherever possible.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the pkr100 Platform.

7. Data Retention

pkr100 retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. Specifically:

• KYC and identity verification documents are retained for a minimum of five (5) years following account closure or last transaction, as required by AML regulations.
• Financial transaction records are retained for a minimum of seven (7) years for audit and compliance purposes.
• Communications and support records are retained for three (3) years following the resolution of the relevant matter.
• Technical and usage logs are retained for twelve (12) months for security and fraud detection purposes.

Upon expiry of applicable retention periods, pkr100 securely deletes or anonymises personal data so that it can no longer be attributed to an identified individual.

8. Data Security

pkr100 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include SSL/TLS encryption for all data transmitted between your device and the pkr100 Platform, encrypted storage of sensitive personal and financial data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access to production systems.

Despite these measures, no data transmission over the internet or storage system is completely secure. pkr100 cannot guarantee absolute security but is committed to applying industry-standard protections and responding promptly to any identified security incidents.

9. Your Privacy Rights

Subject to applicable law and our legitimate compliance obligations, you have the following rights in relation to your personal data held by pkr100:

• Right of access: You may request a copy of the personal data pkr100 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that pkr100 restricts processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pkr100 support. We will respond to all verified requests within a reasonable timeframe. We may require identity verification before processing certain requests.

10. Children and Minors

The pkr100 Platform is strictly intended for use by individuals aged 18 years or older. pkr100 does not knowingly collect personal data from anyone under 18. If we become aware that an account has been created by or on behalf of a minor, that account will be suspended immediately, all associated data will be reviewed, and the account will be permanently closed. Any deposits made by a minor will be refunded to the originating payment method. If you believe a minor has registered on pkr100, please contact our support team immediately.

18+   pkr100 is an adults-only platform. Age verification is conducted as part of the KYC process.

11. Third-Party Links

The pkr100 Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to data collected and processed by pkr100. pkr100 is not responsible for the privacy practices of third-party sites and encourages you to review the privacy policies of any third-party service you access in connection with your use of pkr100.

12. Changes to This Privacy Policy

pkr100 reserves the right to update this Privacy Policy at any time. Where changes are material, we will provide notice via the Platform or by email to your registered address before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the pkr100 Platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pkr100, please contact our support team. We are available 24 hours a day, 7 days a week.

Contact: [email protected]

For formal data subject requests, please include "Privacy Request" in the subject line of your message along with your registered email address or mobile number so we can verify your identity and process your request promptly.